Privacy Policy
Introduction
Cheilla is a brand of Cheila for Import and Export, specializing in pest-control products, pesticides, spraying equipment, and public-health supplies across Egypt. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website.
Information We Collect
- Contact details: name, phone number, email address, delivery address
- Order details: products purchased, order history, payment method (cash on delivery)
- Technical data: IP address, browser type, device information, and cookies used to improve your browsing experience
- Messages you send us via WhatsApp, phone, or our contact form
How We Use Your Information
- Process and deliver your orders
- Contact you about your order status
- Respond to inquiries and provide customer support
- Improve our website, products, and services
- Send order confirmations and, where you have opted in, occasional offers and product updates
Cash on Delivery & Payment Information
We currently operate on a cash-on-delivery basis. We do not store any bank card or payment card details, as no online payment is processed through our website.
Sharing Your Information
We do not sell your personal information. We share necessary details (such as name, phone number, and delivery address) only with our shipping and delivery partners to fulfill your order, and with service providers who help us operate our website, under confidentiality obligations.
Cookies
Our website uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features may not work as intended.
Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
Your Rights
You may request to access, correct, or delete the personal information we hold about you at any time by contacting us via WhatsApp or our Contact Us page.
Children
Our products and services are intended for use by adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For any questions about this Privacy Policy, please contact us via WhatsApp at +20 114 000 1007 or through our Contact Us page.