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Refund and Return Policy

We want a clear, fair process. This policy applies to Cheilla orders in Egypt and follows Egyptian consumer-protection rules.

Return window

  • You may request a return or exchange within 14 days of receiving the order.
  • The product must be unused, in original condition, in original packaging, with all accessories.

What cannot be returned

  • Opened or used pesticides and chemical products, for health and regulatory reasons — unless the item is defective or different from what was ordered.
  • Damage caused by misuse or improper storage.
  • Items on promotion, unless there is a manufacturing defect.

Replacement

You may request an exchange within 14 days if the product arrived damaged, is different from what you ordered, or has a confirmed manufacturing defect.

Shipping costs

  • If the store is at fault (wrong or damaged item): we cover shipping.
  • If you return without a store fault: you may bear shipping both ways.

How to request

  • Contact us on WhatsApp +20 114 000 1007 within 14 days with your order number and clear photos.
  • After approval we arrange collection and inspect the item.
  • Because payment is cash on delivery, refunds are made in cash or by bank transfer within 15 days after inspection.

Notes

If the product arrives back in a condition that does not meet these terms, we may refuse the return and send it back at the customer's cost. The store is not responsible for delays by shipping companies or force majeure.